MALEK ELHAMDI
Customer service agent
Profile summary
Customer Service Agent with over 1 year of experience providing exceptional support in fast-paced environments. Proven ability to resolve customer inquiries and complex issues efficiently across phone, email, and live chat channels, consistently achieving high satisfaction ratings. Adept at diffusing tense situations, building rapport, and turning dissatisfied customers into loyal advocates.
Key skills
Professional experience
• Accurately process ticket sales, payments, and daily cash reconciliation. • Deliver prompt, courteous service as the first point of contact for customers. • Issue receipts, manage documentation, and ensure precise transaction reporting. • Strictly adhere to all financial, security, and data protection standards. • Support ticketing agents and team operations for efficient passenger flow.
- Accurately process ticket sales, payments, and daily cash reconciliation.
- Deliver prompt, courteous service as the first point of contact for customers.
- Issue receipts, manage documentation, and ensure precise transaction reporting.
- Strictly adhere to all financial, security, and data protection standards.
- Support ticketing agents and team operations for efficient passenger flow.
• Greeted visitors, answered phone calls, and directed inquiries to the appropriate departments. • Managed appointment scheduling, conference room bookings, and incoming/outgoing mail.
- Greeted visitors, answered phone calls, and directed inquiries to the appropriate departments.
- Managed appointment scheduling, conference room bookings, and incoming/outgoing mail.
• Assisted customers via phone, email, and live chat, resolving inquiries and complaints efficiently. • Processed orders, returns, and exchanges while ensuring a positive customer experience.
- Assisted customers via phone, email, and live chat, resolving inquiries and complaints efficiently.
- Processed orders, returns, and exchanges while ensuring a positive customer experience.